Need to return an item you purchased online?
There are a few ways you can do this, but you’ll need to return your item to us within 14 days of receiving it.
If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
Missing or damaged items?
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
If you don’t receive your items within 20 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.
Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.
Changed your mind about an item?
You’ll need to return it in its original, unused condition and within 14 days of receipt. We can only provide the refund of the cost of the bags once received in a good condition. Postage costs will not be refunded unfortunately. The buyer pays for postage in case of change of mind.
Personalised items are excluded from our standard change of mind policy. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, all Made to Order products are non-returnable and cannot be cancelled.